Top women-owned business on the ARABIA500 from Jordan - Better Business - focuses on client/customer service

posted on Apr 18, 2012
Better Business, Jordan
Country Rank: 5
CEO/MD: Mrs. Abeer Qumsieh
2008-2010 Standard Growth Rate: 185%
2010 Revenue Range ($): 0-1 Million
2010 Number of Employees: 18
Industry: Professional & Consulting Services
Year Founded: 2003

 

Founded January 1st, 2003 by an Abeer Qumsieh, Better Business is a woman owned business that has emerged in the Jordanian consulting services market. The company specializes in building service cultures - providing expertise in capacity building and workforce management through training and development.  Their training programs are customized to encourage and enrich the behaviors and skills that are the heart and soul of world class service, internally and externally.

The idea of the Better Business experience emerged from the recognition that there exists a need to focus on client/customer care in the MENA region. This idea of service excellence is not new itself, but is creatively adapted and developed to suit the Arabic and local business cultures.  Better Business staff focuses on understanding each organization's unique client administrative and managerial needs as a prerequisite to designing and implementing effective training solutions. At the core of this idea are the BB values that drive the BB business plan and shape how BB engages with their clients.